Refund Policy

Eligibility

Self-paced digital course access may be refunded within 7 days of purchase if less than 20% of modules have been opened and no live office-hour seat has been consumed.

Timeframe

Submit requests within the eligibility window. Requests after 7 days are reviewed only for documented technical failures that prevented access.

Full or partial refunds

• Full refund — unused self-paced access within 7 days meeting eligibility above.
• Partial refund — cohort packages where live sessions remain unused may receive a partial credit minus the self-paced component already accessed, at our reasonable assessment.

Non-refundable items

Completed live office hours, custom consulting add-ons, and downloadable worksheet packs sold separately after delivery are non-refundable.

Process

Email support@datalink-lab.digital with your purchase reference, date, and reason. We may ask which modules you opened. This website does not process payments; refunds are issued through the original external payment channel when possible.

Processing time

Approved refunds are typically initiated within 10 business days. Card or app store timelines may add additional days.

Refund method

Funds return to the original payment method unless that method is unavailable, in which case we will propose an alternative.

Cancellation

You may cancel a future cohort seat up to 48 hours before the first live session for a full refund of the live component. Later cancellations forfeit the live component.

Exceptions

Mandatory consumer rights under Korean law remain unaffected. If a service was not provided as described, contact us for a remedy beyond the standard window.

Contact for refunds

support@datalink-lab.digital · +82-2-937-4980 · Related: Terms of Service, Contact.